Market Surveillance Authorities often find themselves in a situation in which they have to decide if a certain product conforms to the general safety requirement of a certain directive (e.g. GPSD, LVD, Toys, PPE …) and/or if a product is covered by these directives. If no standards, national legislation, recommendations or safety codes exist for this product, or if these documents do not take account of all the safety aspects of this product, than their decision may be taken inaccurately or based on insufficient information. Any decision needs to have considered the state and art of technology and/or reasonable consumer expectations concerning safety. In these cases it will be necessary to make a judgement call based on experience and the results of a risk analysis.

To assure a correct and non-biased result, it would be very useful if the individual market surveillance officers could get a rapid and informal first assessment and feedback from fellow officers (from other Member States). This assessment and feedback given by individual market surveillance officers will be based on their personal experience and expertise. Their opinion will not necessarily reflect the opinion of their Member State, nor will it ever be regarded as a binding opinion of a Member State. The Member State receiving the assessment is in no way obliged to take this assessment and feedback into consideration.

PROSAFE has established a Rapid Advice Forum to provide such informal and rapid advice to market surveillance officials. The Forum handles all kinds of questions related to market surveillance, risk assessment and product safety. If you have a question, you can send it to This email address is being protected from spambots. You need JavaScript enabled to view it. to receive the opinion from a number of market surveillance experts. Please provide as much information as possible, e.g. photos, test reports, user guides and other technical information. Please also provide an English summary if the documentation is in other languages than English.

This service is restricted to European market surveillance officials. Businesses are advised to contact the relevant national authority in their home country (who may in turn seek advice from the Rapid Advice Forum). Market surveillance officials from outside Europe can send their questions to This email address is being protected from spambots. You need JavaScript enabled to view it.. The Secretariat will then examine the question to see if it can be handled.

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Disclaimer: The content of this webpage represents the views of the author only and it is his/her sole responsibility; it cannot be considered to reflect the views of the European Commission and/or the Consumers, Health, Agriculture and Food Executive Agency or any other body of the European Union. The European Commission and the Agency do not accept any responsibility for use that may be made of the information it contains.


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